Introduction

WHAT IS THE IAS EMAIL CONTINUITY SERVICE?

The Email Continuity Service is provided to allow Faculty, Members, Visitors and Staff to access their new email during a prolonged outage of our primary email system. The service is available to allow anybody with email privileges at the IAS to access new incoming email messages and compose new outgoing messages.

Please be aware that this system is intended to provide a means for accessing your email when the main IAS email servers are offline. Given this, when using the Email Continuity System, you will not have access to stored email messages, calendars, contacts or other customizations that may be part of your setup under normal conditions.

Frequently Asked Questions

Click for answers to some frequently asked questions.

IMAP Settings

The following tables summarize the IMAP client settings for connecting to the IAS Email Connectivity Service.

 Incoming Mail Server (IMAP) settings
Server Nameincoming.mailbagger.com
Port993
SSLAutodetect
AuthenticationAutodetect
UsernameYour IAS email address
PasswordYour IAS Email Continuity Service password

 Outgoing mail server (SMTP) settings
Server Nameoutgoing.mailbagger.com
Port465
SSLAutodetect
AuthenticationAutodetect
UsernameYour IAS email address
PasswordYour IAS Email Continuity Service password

Apple Mail

Set up Apple Mail per the instructions above, and reference the following screenshots for more details.


New account – Account Information tab


New account – Advanced tab


New Account – SMTP Server List – Account Information tab


New Account – SMTP Server List – Advanced tab

Once the new account has been added, we recommend that you disable the account until the account is needed. Directions for disabling and enabling the account are below.

To disable or enable the account:

  1. Launch Mac Mail.
  2. Click on Mail > Preferences.
  3. Click on the Advanced tab.
  4. To disable the account, remove the checkmark (✓) in the box next to Enable this account. To enable the account, place a checkmark (✓) in the box next to Enable this account.

Microsoft Outlook

Set up Microsoft Office Outlook 2010 per the instructions above, and reference the following screenshots for more details.


Microsoft Outlook 2010 – New Account settings


Microsoft Outlook 2010 – New Account IMAP and SMTP settings


Microsoft Outlook 2010 – New Account Outgoing Server settings

Mozilla Thunderbird

Set up Mozilla Thunderbird per the instructions above, and reference the following screenshots for more details.


New Account – Root Settings


Thunderbird – Server Settings


Thunderbird – Copies and Folders


Thunderbird – SMTP settings

iPad/iPhone

Set up iPads and iPhones per the instructions above, and reference the following screenshots for more details.


iPad/iPhone – New Account settings


iPad/iPhone – New Account Advanced settings


iPad/iPhone – New Account SMTP settings

Once the new account has been added, we recommend that you disable the account until the account is needed. Directions for disabling and enabling the account are below.

To disable or enable the account

  1. Click on Settings.
  2. Click on Mail, Contacts, Calendars.
  3. Click on the account you created for the IAS Email Continuity Service.
  4. Slide the Mail setting to OFF to disable the account. Slide the Mail setting to ON to enable the account.

iPad/iPhone – New Account Disabled

Android Devices

Below are some screenshots from the default email client to show you what you should see once the new account is setup. There are many other mail clients available, with similar configuration screens.

Detailed Documentation

Click for detailed documentation.
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